Terms & Conditions
Introduction
Welcome to MasterSource Solutions, an online platform that connects customers with trusted local and international suppliers. By accessing our website or placing an order, you agree to comply with the following Terms and Conditions.
MasterSource Solutions reserves the right to modify or update these Terms at any time. Continued use of our website constitutes acceptance of any changes.
Role of MasterSource Solutions
MasterSource Solutions acts as a procurement and sourcing intermediary. We assist clients by identifying, purchasing, and coordinating the delivery of products from reputable suppliers or manufacturers.
Products and Services
We strive to ensure that all product descriptions, prices, and availability details are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.
Product images are for illustration purposes only and may differ slightly from the actual item due to manufacturer variations. While we strive to ensure accuracy and quality, MasterSource Solutions does not manufacture, own, or control the products sold through our platform unless explicitly stated.
Accordingly, product descriptions, images, specifications, and prices may be subject to change without notice.
Availability is subject to change based on supplier stock, and certain items may be offered as special orders requiring extended delivery times.
Orders and Payments
All prices are listed in JMD$ and are subject to applicable taxes, duties, and delivery fees.
Orders are processed only after full payment is received unless otherwise stated. MasterSource Solutions reserves the right to decline or cancel an order in cases of suspected fraud, stock unavailability, or payment discrepancies.
Delivery
Estimated delivery timelines are provided for guidance and may vary depending on supplier location, customs clearance, or shipping conditions beyond our control.
MasterSource Solutions shall not be held responsible for delays caused by third-party carriers or customs authorities, or losses once goods are dispatched by third-party suppliers or carriers.
Unless otherwise stated, all import duties, taxes, and clearance fees are the responsibility of the consignee.
Returns and Refunds
We take pride in ensuring that each order meets our quality standards. If an incorrect, damaged, or defective item is received, please notify our Customer Care team within 7 days of delivery for review and resolution.
Special order and custom items are non-refundable and non-exchangeable, except in cases of damage or defect upon receipt.
All approved returns must be shipped in their original packaging, and customers are responsible for associated return costs unless otherwise agreed.
For full details, please refer to our Return & Refund Policy.
Product Representation
All images and descriptions provided are for reference purposes. Variations in color, packaging, or design may occur based on manufacturer updates or batch differences.
MasterSource Solutions is not liable for slight discrepancies that do not affect product functionality or quality.
Special Orders
Special orders are processed based on client specifications and supplier availability. Once confirmed, such orders cannot be cancelled.
Customers are responsible for any shipping, customs, or courier charges associated with returns or exchanges on special-order items.
Limitation of Liability
To the maximum extent permitted by law, MasterSource Solutions shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products sourced through our platform.
Our responsibility is limited to the value of the service fee or order amount paid to us directly.
Privacy and Data Protection
We value your privacy and are committed to protecting your personal information. Any data collected will be used solely for order processing, communication, and service improvement.
Please refer to our Privacy Policy for full details on data handling and protection.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Jamaica. Any disputes arising from the use of our website or services shall fall under the exclusive jurisdiction of Jamaican courts.
Contact Information
MasterSource Solutions Customer Care
Email: customercare@mastersourcesolutions.com
Phone/WhatsApp: 876-669-8900
Hours: Monday–Friday, 9:00 AM–5:00 PM