Shipping Policy

At MasterSource Solutions, we are committed to delivering your orders efficiently and securely. As the sole handler of all transactions and logistics, we coordinate every step to ensure a seamless delivery experience.

Order Processing

All orders are processed after payment confirmation.
Processing times may vary depending on product availability and order type.
Standard orders are typically dispatched within 7-10 business days.
Special-order items may require longer lead times, which will be communicated at the time of purchase.

Shipping & Delivery

All deliveries are coordinated directly by MasterSource Solutions.
Estimated delivery times are provided for guidance and may vary due to factors beyond our control, such as customs clearance, carrier delays, or extreme weather conditions.
Customers will receive tracking information where available.

Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and delivery method.
Any applicable customs duties, taxes, or clearance fees are the responsibility of the customer unless otherwise stated.

Delivery Issues

If an item is delayed, lost, or damaged during shipping, please contact our Customer Care Team immediately.
We will work directly with the shipping carrier to resolve the issue promptly.
MasterSource Solutions is responsible for liaising with suppliers to ensure replacements or refunds for items damaged during transit.

Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of order.
MasterSource Solutions is not responsible for delivery delays or lost items caused by incorrect or incomplete addresses provided by the customer.

MasterSource Solutions
customercare@mastersourcesolutions.com
Phone/WhatsApp: 876-669-8900
Hours: Monday–Friday, 9:00 AM–5:00 PM